1. What service does zalenfalexllc.com provide?
zalenfalexllc.com provides sneaker artwork and customization services, including sneaker painting, color customization, and artistic modification.
We do not sell sneakers or provide finished sneakers for purchase.
Customers provide their own sneakers for customization.
2. Do I need to provide my own sneakers?
Yes.
Customers must provide their own sneakers for customization.
After placing an order and confirming the service details, customers must send their sneakers to the designated customization address provided by Zalen Falex LLC.
3. Do you sell sneakers?
No.
Zalen Falex LLC does not sell sneakers, does not provide footwear inventory, and does not operate as a sneaker retailer.
Our services are limited to artwork, painting, and customization processing of customer-provided sneakers.
4. What is the customization process?
The customization process generally includes:
Submitting a service request
Providing design requirements
Confirming the design concept
Sending customer-owned sneakers
Receiving sneakers and beginning customization
Completing the artwork according to the confirmed requirements
5. How long does customization take?
Customization processing time varies depending on design complexity, artwork requirements, communication time, customer approval, and sneaker condition.
Customers should allow sufficient time for handmade creative work.
Processing time is not the same as standard product delivery time because Zalen Falex LLC provides a customized service rather than a retail product shipment.
6. Can I change my design after approval?
Customers should carefully review and confirm design details before customization begins.
Once customization has started, design changes may not be accepted or may require additional arrangements depending on the project status.
7. Can I request a refund after customization begins?
No.
Because customized artwork requires personalized preparation and manual work, once customization begins after design confirmation, full refunds and partial refunds are not available.
This includes requests caused by changes of mind, personal preference changes, or dissatisfaction with a confirmed design direction.
8. Who is responsible for sending the sneakers?
Customers are responsible for sending their own sneakers to the customization address provided by Zalen Falex LLC.
Customers should use appropriate packaging and provide accurate shipment information when sending sneakers.
9. Are customized results exactly identical to the design concept?
Customized artwork is handmade and may have reasonable variations due to materials, surface conditions, colors, and artistic techniques.
Customers acknowledge that handmade customization may not be identical to a digital reference image.
10. Are customers responsible for copyright issues?
Yes.
Customers are responsible for ensuring that any artwork, logos, images, characters, or designs they provide can legally be used.
Customers are responsible for any intellectual property disputes caused by customer-provided materials.
11. How can I contact Zalen Falex LLC?
Company:
Zalen Falex LLC
Address:
2219 SEGUNDO CT APT 3
PLEASANTON, CA 94588
Phone:
+1 (442) 655-6565
Email:
filamer@zalenfalexllc.com