Thank you for choosing zalenfalexllc.com.
Zalen Falex LLC provides customized sneaker artwork services, including sneaker painting, color customization, and artistic modification services. Customers provide their own sneakers, and Zalen Falex LLC provides creative customization and processing services only.
This policy explains the service requirements, customization process, refund limitations, and customer responsibilities.
1. Customer-Provided Sneakers
Customers are responsible for providing their own sneakers for customization.
Zalen Falex LLC does not sell sneakers, does not provide sneakers for purchase, and does not include the cost of sneakers as part of the customization service.
Customers are responsible for selecting suitable sneakers and ensuring that the sneakers provided are appropriate for the requested customization service.
2. Design Confirmation
Before customization begins, customers must review and confirm the design concept, design direction, customization requirements, and related details.
Once the customer confirms the design and customization process begins, the service enters the production stage.
3. Customization Process
The customization process generally includes:
Customer submits customization request
Customer provides design requirements
Customer confirms design concept
Customer sends sneakers to the designated customization address
Zalen Falex LLC receives the sneakers and begins customization
Customization work is completed according to the confirmed requirements
4. Processing Time
Customization services require manual artistic work.
The estimated processing period may vary depending on design complexity, requested modifications, material conditions, customer communication, approval time, and other project-specific circumstances.
Processing delays caused by design changes, delayed customer responses, or customer-provided sneaker conditions are not considered service delays.
5. Refund and Cancellation Policy
Due to the personalized and customized nature of the service, refund eligibility is different from standard retail purchases.
Customers may request cancellation before customization work begins, subject to review and applicable circumstances.
Once customization work has started after design confirmation, customers are not eligible for a full refund or partial refund.
Refunds are not provided due to:
Change of personal preference
Change of mind
Different expectations after design approval
Disagreement with artistic interpretation after confirmation
Other reasons unrelated to service defects or failure to provide the agreed customization service
6. Customized Artwork Disclaimer
Customized sneaker artwork is a handmade creative service.
Slight differences may occur due to sneaker materials, surface texture, original colors, painting techniques, and handmade artistic processes.
Customers acknowledge that customized artwork may contain reasonable artistic variations.
7. Customer Content and Copyright Responsibility
Customers are responsible for ensuring that any designs, images, logos, characters, text, artwork references, or other materials provided to Zalen Falex LLC may be legally used.
Customers are responsible for any copyright, trademark, or intellectual property issues arising from customer-provided materials or instructions.
8. Service Contact Information
Company:
Zalen Falex LLC
Address:
2219 SEGUNDO CT APT 3
PLEASANTON, CA 94588
Phone:
+1 (442) 655-6565
Email: