1. Service Type
Zalen Falex LLC provides creative sneaker customization services only.
Services include:
Sneaker painting
Color customization
Artistic sneaker modification
Personalized sneaker artwork
Customers provide their own sneakers.
No sneakers are sold through zalenfalexllc.com.
2. Customer Shipping Responsibility
Customers are responsible for sending their sneakers to the customization location provided by Zalen Falex LLC.
Zalen Falex LLC is not responsible for delays, losses, or damage that occur during customer-arranged transportation before the sneakers are received.
3. Service Completion
After customization is completed, customers will receive service completion communication according to the applicable service arrangement.
Customers should provide accurate contact information to receive updates regarding their customization project.
4. Service Disclaimer
Zalen Falex LLC provides artistic customization services.
Results may vary based on sneaker material, condition, original color, surface preparation, and handmade creative processes.
Customers acknowledge and accept reasonable artistic differences associated with handmade customization.
5. Non-Refundable Customized Work
Customers understand that customized artwork requires dedicated time, materials, and creative effort.
After customization begins following design confirmation, the service is considered active and cannot be canceled for a full refund or partial refund.
6. Order Process and Processing Time
The sneaker customization order process generally follows these steps:
1. Customer submits a customization request.
2. Customer provides design requirements, references, and other necessary information.
3. Zalen Falex LLC reviews the customization request and communicates the design concept and customization requirements to the customer.
4. Customer confirms the design concept and customization details.
5. Customer ships their own sneakers to the designated customization address provided by Zalen Falex LLC.
6. Zalen Falex LLC receives the sneakers and begins the customization process.
7. Customization work is completed according to the confirmed design and service requirements.
8. Customer receives service completion and shipping-related communication according to the applicable service arrangement.
Processing Time
The standard customization processing period is approximately 7–15 business days after Zalen Falex LLC receives the customer's sneakers and the design has been confirmed.
The 7–15 business day processing period refers to the customization and artistic production time only and does not include shipping or transportation time.
Shipping time before Zalen Falex LLC receives the sneakers and shipping time after customization is completed are separate from the customization processing period and may vary depending on the shipping carrier, destination, weather, holidays, carrier delays, and other circumstances outside the company's control.
Processing time may also be affected by:
1. Design complexity
2. Additional customization requests
3. Changes requested by the customer after design confirmation
4. Delayed customer responses or approvals
5. Condition or material of the customer-provided sneakers
6. Issues discovered during preparation or customization
7. Other project-specific circumstances
Customers acknowledge that customized sneakers are individually handmade products and that the stated 7–15 business day period is an estimated processing timeframe rather than a guaranteed delivery date.
By placing an order, the customer acknowledges and agrees that customization processing time and shipping/transportation time are separate periods. A delay in shipping or delivery that occurs outside the company's control does not constitute a failure to provide the customization service.
Customer Responsibility for Shipping
Customers are responsible for sending their own sneakers to the designated customization location.
Zalen Falex LLC is not responsible for delays, loss, theft, or damage occurring during customer-arranged transportation before the sneakers are received by Zalen Falex LLC.
Customers are responsible for providing accurate shipping and contact information and for selecting an appropriate shipping method and carrier.